The gentlemen that help with the pest control are polite, efficient, and easy to talk to about what services you need. The formula they use works well. If there are any questions or concerns, they are more than happy to explain how their products work and why they use them. I always see my bill on line as well as receive a paper copy for my files. My lake home is in good hands even if I can not be there. Thank you Terminator Pest Control.