Good customer service and very professional staff. I wish they could offer more precise service time frames (2 hour blocks versus 4 hour blocks). The pricing for the service was higher than I had hoped, but since this was a bit of an emergency for us, I decided to go this route. If I had more time to shop around, I would likely have chosen a better priced company. But since I had a good experience previously, I felt comfortable with the service I would receive for the price.
Business Owner's Reply · 6 years ago (Oct 31, 2017)
Thanks for your continued support and business. We are glad to hear that you turned to us for continued protection.
As we shared in an email to you, our regularly scheduled appointments are set as two-hour windows. We usually schedule new clients in a four-hour window due to the nature of their service taking longer and then narrow it down as we get closer to the appointment. Unfortunately, that was not done in your case. We apologize for any inconvenience this may have caused you. The technician should have also called before the service to update you on his anticipated arrival.
