Well, I think originally you folks lost my order. I ordered in December and just received the collar two weeks ago in March. Right after I posted the long wait I heard from one of your reps and collar was placed in the mail the next day. Must have lost my order! However, the collar is the most comfortable collar we ever purchased. I ordered purple for, Brooklyn, our 95 lb grey weimaraner and it looks fabulous with her name and phone # in green! The edges are soft and the inside of collar is padded with very soft material. Clip works easily too. Very, very happy and we will definitely purchase more of these. The price is excellent too!