I have been with pest bear for over 5 years....I have lawn service and pest control.....I gave you a 4 because when you call to sent up an appointment or have a questions they are very rude......the only thing that is keeping me with this company is that the technicians are great...Shon always lets me now what going on with my lawn.....and by the way it is looking good...and Dan is great have no bugs in the house........