Art responded promptly to my inquiry, provided good customer service, explained exactly what he was going to do and offered a reasonable price for his work. I appreciated his professionalism and personal touch, which was a contrast from larger/national organizations we contacted; other companies tried to aggressively "upsell" their products, whereas I felt that Art was very clear and honest about what did/did not need to be done to protect our property from termites and other pests.