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Eden Advanced Pest Technologies

Pest Control

Spokane, WA

4.8 · 106 reviews
4.8 · 106 reviews
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Jana Akins
Spokane, WA
Our apartment buildings have had issue with bedbugs for the past year. My apartment ended up with them and Eden did heat treatment. They were terrible! I knew my home would be a mess by the time they finished but was very upset when I arrived home 24 hrs later. First, they were quite late, which forced me to get a hotel room for the night (which I could not afford). When I arrived home the next morning, I was appalled. There were chairs and belongings stacked so high on my kitchen table that I hurt myself getting them down. I found my underwear all over, in the bathroom and kitchen sink and counters, etc. A small piggy bank that was on my dresser had been put in the back corner of my closet. Why? Still puzzled by that one. And what really angered me is that I had some caboodles, small ones, locked, and they broke the locks to get into them but left big boxes alone! They had no business breaking the locks nor tossing my underwear (that were in a drawer) into my kitchen and bathroom and living room. Another tenant previously treated had broken belongings as result of their carelessness and also found bug spray cans in her fridge and her butter. Yes stuck right into her food! That is just the tip of that iceberg. Never again!!
Business Owner's Reply · 7 years ago (Mar 31, 2017)
Our number one priority at Eden Pest is to take care of the needs of the customer which in this case was to eliminate the bed bug problem not only in this unit but in adjacent units. As we do with all of our customers, we explained that the more items you have, the more difficult the job is as everything has to be thoroughly heated. We take pride in being thorough and as a result, end up retreating where other companies before us we're not so thorough. If thermal masses such as laundry are left unturned they will not heat sufficiently and the bed bugs will recede into them, thus escaping our treatment. In the preparation sheet that we hand out before the treatment, we explain clearly that this is the procedure as we also explained that all the laundry needs to be run through a laundry dryer for at least 20 minutes. It is not a fair assessment to point out one's underwear being move from here to there without also mentioning that all other laundry was moved and handled likewise. Many other things where moved in order to accomplish the goal of thourough heating. If there is not enough room on the furniture, we then have to create room. If we put aerosol cans in the refrigerator then we were in error as that is an unnecessary precaution and I will review all of this with our other employees.
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