Since I am the owner of the property who does not live near by It would have been beneficial for the tenants to be advised as to how to prepare for the service before coming for the first treatment. For 1st floor tenant was not advised to empty her cabinets -- she was actually expecting to be bug bombed. I ask that you have a high level of communication prior to and during your visit so that the tenants know what to expect and are properly prepared. --- thanks.