We recently discovered a mouse in our kitchen. As my wife is horribly afraid of mice, I didn't trust simple store-bought traps to work for us and wanted to ensure that no more got inside. Catseye came out quickly, sealed up possible entry points, and set traps. They are always friendly and caring. They've come out multiple times since we've set up our service plan to remove mice caught in traps and check and seal any additional entry points. They always come within a few days of me calling with an issue and are so nice! We're very pleased.