My business has been a customer of Smithereen for over 10 years. We've always had great service, 2 months ago a new technician was assigned to our account. Tom Stuart is fantastic! He really cares about our concerns. He does a great job of communicating problem areas to us. He offers solutions, and follows up to ensure our concerns get taken care of quickly. Smithereen you are lucky to have such a quality individual representing your company.