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Viking Pest Control

Pest Control

Mountainside, NJ

4.4 · 156 reviews
4.4 · 156 reviews
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Dermot M.
Berkeley Hgts, NJ
After given a 4hr. window of service, the technician arrived over 30 minutes late. He never called to say he was running late. I had to call the office to confirm that someone was on their way even though I had been waiting the full 4 hours already. When the technician finally arrived, he asked me what I'd like him to do in terms of treating the property. A sales specialist had already been out to the house three days before and discussed what the issue was and what Viking would do to resolve it...this tech had no clue and clearly had not been informed by the sales specialist why he was coming to our property. The technician was not very familiar with the process of treating carpenter ants and answered questions entirely different than the sales rep. For example, I requested if he could treat the trees close to our house and he said no, while the sales rep had told us this would be part of the process. Eventually, I had my husband get on the phone with him because he had spent more time with sales rep discussing the treatment process. By the time the tech got to treating the outside of our house around the foundation, etc. it was pouring rain. The appointment was a mess and we are regretting signing up for an annual contract. This is our first experience with Viking and it wasn't what we expected.
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