I am always pleased with the service Russ provides. However, I must say that I am a bit surprised that I received a notice from the company a couple of months ago that someone would be here within a couple of weeks, and that I had to call the company two months later in order to get the service. It seems to me that you might need to rethink scheduling in order to prevent things like this. I was actually concerned that you had gone out of business when I had not seen or heard from you as to when we might have service.