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Bell Cow Services

Heating & Air

Fayetteville, NC

4.6 · 496 reviews
4.6 · 496 reviews
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Kanisha Jones Dunor
Raeford, NC
American Home Shield initiated the repair. This company has come to my home over 13 times(beginning in May) and my system is still not fixed! I have talked to Kim numerous times and have been told Chris the general manager would be calling me. I have yet to receive a call and its going into 3 months now(note this all started in May). When I call the office now my calls are now deflected and I am told Kim is in the warehouse etc., Chris is in a meeting, and still I have not received a call, had a voicemail left or anything from anyone from your company. I initially paid $850 for repairs and later found out and was told what I paid for was not the problem. I have not received a refund but was told it was being sent to the corporate office to be processed by the prior manager(whom I was told was fired actually was told the entire team was fired) offered from others an additional 2 years coverage on equipment... The last person sent to my home by Kim wrote up what the problem was and I have the recording of his stating what the problem is and no one has been out to repair. My home is ice cold downstairs and the upstairs is hot as heck. I was told from last gentleman that came the air ducts that the company installed are not opening up so all air is staying downstairs... Too much to type so all in all I am still waiting on your company to fix what you started... and to follow up on your word given... you have in your companys logo don't get milked by other companies but that is exactly what you have done to me! This is not acceptable. No one will give me information to the owner of this company. I am tired of calling your company to get the run around so hopefully I can get a call when this review is read. The only person that has followed through on their word and ever returned a call to me is Jakeria Mills that works in the office. She is the only one to be commended on her customer service relations.
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