The office is always available to speak and answer questions. The technicians are nice and prompt, for the most part. The only area that could use some improvement is in the communication between technicians. I had a technician say he needed to come back because he didn't have his ladder with him. When they scheduled the return visit it was another technician and he had no record of that in his notes and could not reach his colleague on the phone when he tried calling to get clarification. There are a lot of services and coordination of dates of when things need to happen and it would be helpful if the company kept better track of the notes from the customer so I didn't have to keep track of all of it myself.