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Terminix of North Carolina

Pest Control

Goldsboro, NC

4.3 · 426 reviews
4.3 · 426 reviews
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Grace Byrd
Four Oaks, NC
Following a year of service continued to see German roaches. Had reported to Terminix office each time usually few weeks prior to next quarterly treatment. The employee treated house as a quarterly service nothe 89 year old home homeowner purchased roach traps and those were filled in a short time span. A call was made to notify Terminix again of the issue, requesting to speak personally to a manager. After numerous attempts, I was informed no manager was available to speak with me and to leave a message. I repeatedly requested immediate assistance to speak to a person in charge and again I was informed no one available and to leave a message. I asked to be connected with the Owner and not a voice mail again. Once again, the person transferred me to an answering machine. I left a message with the Owner who called me back shortly. Had my 89 year old mom not had me to advocate for her, the $80 quarterly payment would continue to be paid with more German roaches encroaching in her home. When the owner arranged for a reinspection, the person treating the home was very thorough and meticulous. He was extremely surprised with the amount of roaches in the two traps. He spent more time that day treating than ALL the previous treatments altogether. My Mother appreciates each time this same employee completes the reinspection as she has full trust that he knows what he is doing. And being 89 years of age, she likes to have the same employee entering her home. We are so thankful the Owner responded rapidly and efficiently.
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