We’ve used century for 4 years. 3 years at our old house and 1 at the new house. For the first three years they were great; last year they’ve been terrible. We’ve had missed appointments, been over charged, and most of the time I have to call to schedule appointments. I’ve reached out via email and sent personal messages to the CEO via email and over LinkedIn, with no response. I have no idea what’s happened, but I suspect it the new management. Quality of service has drastically degraded. We are not renewing our contract this year. My advice if you use them, is read your contract carefully and keep it handy in case you get over charged.
Business Owner's Reply · 3 years ago (Aug 16, 2021)
Thank you for taking the time out to give us your feedback. We are sorry to hear that you are not satisfied with your experience this past year. We do appreciate you being a part of the Century family for so long and if there is anything that we can do, please let us know! Other than that I do see that we have your expiration dates already set up for you per our last phone conversation. Thank you, Century Termite & Pest 703-904-1813 / 301-946-8400
