So, we have an update for Busy Bee! Scott was very responsive to our complaint, and even came out to our office to meet with us and figure out a way to move forward. He and his team are going to seal the underside of our house as we first discussed, and he wanted to work out the best solution for us. We appreciate the way that his local, hands-on expertise and business ownership made it easy to work with him and work out the misunderstanding, so that he is happy to continue working with us, and we are happy to get our home rodent-free!! Thanks Scott!