Rich is our regular technician. Always calls me when he's on his way and we discuss what's needed. After he leaves he calls me with anything additional that he's seen that I didn't. Dude is absolutely fabulous. Treats his work like if it was his own business. Please don't remove him from my route. A company is only as good as it's workforce and as long as Rich is around, my services will unquestionably remain with Lloyd. Great work Rich and thanks for the great service!