THEY ARE VERY FRIENDLY AND COURTEOUS. THEY CALL BEFORE THEY COME, THEY ARE VERY HELPFUL WHEN WE HAVE QUESTIONS AND COME BACK IF NEEDED. AND HAVE NEVER HAD TERMITES IN THE 16 YEARS WE HAVE LIVED HERE. THEY JUST STARTED SENDING THE SAME PERSON OUT WORK AT OUR PLACE, THAT HAS REALLY HELPED. THE PERSON KNOWS OUR PLACE AND WHERE EVERYTHING IS, WHICH HELPS HIM AND US GET AROUND QUICKER.