My experience with Catseye has been awful. Catseye has not been responsive to my customer needs despite calling itself a company that provides "elite" services. Their prices are certainly elite, as in sky-high. With such exorbitant prices (I am paying $8,000 for lower guard on small ranch and mouse traps), I expected excellent service but customer-service there is non-existent.

I thought that by paying for Catseye "elite" services I would finally get peace of mind, but so far I have had none. In fact I am experiencing the opposite: I am distressed.

Everything I had requested as a customer requires many phone calls, texts, emails and even then the predominant mode of response from Catseye is a no-reply. When Catseye agrees to do something, it ends up not doing it and I would have to follow-up further. There's a big disconnect among Catseye employees. And you don't really know whom you should be talking to. Their primary mode of communication regarding a customer's request is in the form of inserting a note in the customer's file, which the next employee is free to ignore or disregard. Or the employee who turns up at your house could say, it's not his area of expertise.

My current disgusting issue that is causing me distress is that of flies in my house. Today is day 8 of having flies continuously in my home. After they removed a dead mouse from my home a few days ago, I thought the problem was resolved but tonight I am suddenly swarmed with a new batch of numerous flies. Tomorrow will be day 9 of having flies in my home. When I wrote a complaint to Catseye last week, no one bothered to give me a call or reply to my email. My complaint was ignored. A classic "elite" Catseye response.

If I am not bothered by dead mice and flies, I would not have had to hire Catseye in the first place, yet their silent attitude seems to be: what's all the fuss about. Right now, peace of mind is elusive. Paying Catseye elite fees has not guaranteed prompt and courteous service as I had imagined. Service went downhill as soon as I signed the contract and paid half of the payment.

As it is right now, I will have to stay elsewhere if the problem is not resolved tomorrow or if the problem reappears. It is absolutely disgusting and distressing to see flies appearing out of nowhere and swarming my kitchen, living room, bathroom and elsewhere and even landing on me!

Think twice before hiring Catseye.