Doug, did the termite system. He was excellent. However, the other technician (Butch) who did the spraying of the inside, did not remove old glue traps. I couldn't even tell that he had been inside. I had to take a call in the basement, so I wasn't able to verify his work. The guys who did the installation covered for him by putting down new glue traps. The guys who did the installation were great, but the clean up process was a mess. They did vacuum a few times, but there was so much debris and dust on the walls and stairwell after they left, we found ourselves cleaning up for 3 days.