Have been impressed with this company from DAY 1! They communicate well with customers--giving us notice of when they will be coming to provide service, and asking if we are having any particular issues. On the rare occasion when we've experiences an infestation between services, they cheerfully return to take care of the issue, at NO CHARGE! Courteous and customer-focused service. I HATE bugs, but LOVE The BUG MAN, LLC! You should give them a try, I promise you won't be disappointed.