I used another pest company for my rat issue and was extremely disappointed and was beginning to think I was stuck with him in my new home. I contacted Colonial Pest Control and Russ was able to come to my house that day as well as schedule me in the next day even though they were booked out for weeks. I cannot overstate how great Russ was, he was professional, blunt and extremely knowledgeable. He did not get frustrated when questions were asked and rebuilt my confidence in the fact that this rat would finally be caught. Recently this rat was trapped and I couldn't be happier. I inherited this rat since I moved to my home and have been dealing with it for over 3 months. I can now rest easy knowing that it has finally been removed from the home and no longer damaging my home. If you do get this service ask for Russ, he is the man.