absolutely NOT satisfied with Pest Bear. Service was scheduled for Friday March 23 but it rained all day. Received a call canceling the service at 3:30 in the afternoon. Not a problem; it was raining but the tech waited until later afternoon before calling. I called the office and scheduled a make up visit for Wednesday, March 28. No call, no show. I called the office early afternoon, was told we were still on the schedule, no call no show. I called back around 4:30 asking where is the tech,. No call no show. Again the visit was rescheduled for Friday March 30. No call no show. I called again, rescheduled again, this time for Monday, April 1. There is a standing order, for years, for us to be called THE DAY BEFORE SERVICE so we can unlock the gate. If called the day of, we may be gone to work, no way for tech to get into the sides and back yard. No call the day before Monday April 1 BUT a call was made the day of. Thankfully, my husband had not left for work so he was able to unlock the gates. I don't know how many times we must request the same thing and still not have it followed. The tech did finally did show up and a lawn notice was left. Nothing on the front door telling us what was done or if anything we should be doing. This not calling has been an ongoing thing for longer than it should be. No matter how many times I call, nothing. Everyone has a cell phone today so there is absolutely no excuse for not calling or calling to cancel an appointment already made. We are extremely dissatisfied with Pest Bear and no longer recommend it to anyone.