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Residential & Commercial Pest Control

Virginia Beach, VA

4.4 · 314 reviews
4.4 · 314 reviews
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Leslie U.
Chesapeake, VA
The technician showed up after the 2-hour window ended, and I had to call to find out when he would be there. The previous week, I received a call 5 minutes before the end of my 2-hour window to tell me that the technician had called in late and I would need to reschedule the appointment.

I have to take time off of work to wait around a couple of hours for the technicians to show up, so it would be nice if they would show up within the window, or at least let me know before the end of the window if they are running late. I was going to leave when the window ended and make you reschedule the appointment again...but I didn't want to have to take time off on three mornings just to get one appointment completed.

Also, it should not take until 9:55 to let us know that someone has called in sick and the appointment needs to be rescheduled. That should be able to happen no later than 8:30.
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