I honestly can't say I've had any negative experiences with this company . They've been servicing my home for at least two years now, right after my friend fell through my floor from termites(So funny!!). If I have any problems they fix them right away. I usually only have one service man Luke which is very nice as I don't have to explain things to different people. The rare times I do have a different person they have all been wonderful to deal with. So when I had a rodent problem at my business I didn't hesitate to call them again.