Office staff and very friendly and extremely helpful! I am pleased with the level of service and support they provide. They are most flexible and I am so very happy to be under a Termite Contract for my home. Was having problem with mice in the house, but after almost 2 weeks, no further sign of the little critters. If feels like the company actually cares to have my business. I don't feel like just another appointment to them. I hope this NEVER changes!!! Since I am a new customer, I have not had enough history to give a more comprehensive post, but if anything changes after the "honeymoon" period, I will let ya'll know! Thank you, Legacy. Your efforts in pest control in my home are indeed appreciated!