I like to talk to the same person when I call for service. I don't like talking to someone far away in Harrisburg office. In the past, my quarterly service appointment was missed and techs were changing every 3 month.
Now I have ask for Kevin as my tech and he is the best. He cares about the customer and works hard to do a good job. He is the only reason I am still doing business with Home Paramont. Time will tell if this will last or if HP has some fundamental business model issues that turn over personell so quickly. I am in a wait and see mode.