Waited to respond on callbacks Extremely disappointed with service all your efforts have failed Initially, Tom told us you were professionals and had special poisons repellants etc that was last fall no results We paid you a lot of money but got nothing but empty promises The problem continues I called a couple of months ago for a supervisor to reevaluate Brian came out and said he would be back with poison earthworms, came back just with repellant and said that was it Toni came and only had a little repellant I called she came back next week same deal a little repellant and said still on back order yet I get charged don't you keep plenty in warehouse? You don't use traps or poison anything now but I as a person can walk into any hardware store and get traps, poison pellets or earthworms and repellants?? You are pros but can't?? You throw a little 'magic dust" and charge me?? That is ridiculous! So, we are at an impasse and the moles keep digging.Brian, Tom and Toni all saw hills and felt ground. My wife and I feel like we were sold a bill of goods with no results. You have betrayed our trust. Therefore, either get a team in here with the tools and know how to fulfill your commitments or better still please REFUND OUR PAYMENTS! That would be the honorable thing to do. Let Mr Tilley come out here and see for himself. I will wait a few days before contacting the BBB for customer complaint intervention. Thank you for your time and consideration in these matters I hope! Toni is a nice young lady I believe she is following someone instructionss.