When you have a bat in your house, you want to know it's gone. Jess did a great job of finding any potential problems and then walking me through what he did. As a first time homeowner, you are always waiting for the other shoe to drop. This team made me feel 100% confident in their measures. Not only were they able to get there quickly, they shared tips and tricks for what to watch for in the future..which I hope to never have to use! Thanks Francis Animal and Pest Control for giving me peace of mind!