YES, WE ARE PLEASED WITH THE PEST CONTROL. THE ONLY SORT OF COMPLAINT WE HAVE IS THAT YOUR REP NEVER CHECKS IN WITH US WHEN HE DOES THE INSPECTIONS. EITHER ME OR MY SPOUSE IS ALMOST ALWAYS AT HOME. WE ARE SENIOR CITIZENS AND SOMETIMES I ONLY LEAVE THE HOUSE ONCE A WEEK TO DROP OFF THE DOG AT THE VET WHICH ONLY TAKES ABOUT 15 MINUTES THERE AND BACK. WE ARE NOT VERY COMPUTER SAVY, MOSTLY USE IT TO JUST TO RECEIVE OR SEND EMAILS TO FAMILY SO I DID REQUEST THE BILL TO BE SENT BY MAIL WHICH IS THE GUARANTEED WAY TO GET YOUR BILL PAID PROMPTLY. SOMETIMES I GET 30-40 ADVERTISEMENTS A DAY ON EMAIL WHICH IS FRUSTRATING SO I MOSTLY JUST IGNORE OR DELETE EMAILS FROM SOMEONE I DO NOT RECOGNIZE. I DO NOTICE THAT ON THE REPORTS IT ALWAYS STATES THAT THE CUSTOMER WAS NOT HOME EVEN WHEN THE REP SAID "HELLO" WHEN HE PARKED HIS TRUCK BY THE ROAD TO DO THE INSPECTION! BUT NEVER CHECKS IN WITH US TO TELL US HOW THE OUTSIDE TRAPS ARE WORKING. I DO TRY TO REMEMBER TO READ THE REPORTS WHEN THEY ARE EMAILED BUT SOMETIMES I HAVE A FEW QUESTIONS. I KNOW THIS MUST BE DUE TO THE REP'S BUSY SCHEDULE BUT WE PAY OUR BILL AS SOON AS I GET YOUR BILL IN THE MAIL AND I DO NOT THINK IT IS TOO MUCH TO ASK TO JUST CHECK IN WITH ONE OF US ONCE A MONTH OR EVEN EVERY OTHER MONTH. WE DO HAVE QUESTIONS ABOUT GREASE ANTS AND IGUANAS BUT THOSE GO UNANSWERED WHICH IS FRUSTRATING. I AM NOT TRYING TO GET ANYONE IN TROUBLE AND WHEN WE DO TALK TO THE REP, THEY ARE ALWAYS VERY POLITE AND INFORMATIVE. SINCERELY, LINDA.