I had a appointment set for between 9am - 11am no one called to say they were going to be late. I called at 11:15 am and your office stated that she thought the technician was on his way and he would be here shortly.The technician didnt show up till 12:15 and then said oh I thought the office had called you that I would be late.Very unhappy and I hope your company can improve their relationship with their customers.