You know its not going to be a good day when you wake up the second morning in a row with an insect bite you didn't have when you went to bed and you discover not only the typical bed bug droppings on your sheet but the fricking bug itself and it looks exactly like the picture on Google images of a bed bug. No problem - I'll just call Western Exterminators who took over for our previous pest control firm since we've been paying them to spray every month for the last 20 years. They'll come out, right? Wrong. They did call back and left a message but then wouldn't call me back a second time. So to Yelp I go. The first place I call quoted $895 to do 4 bedrooms - we have to do them to be sure they said. They could come tomorrow. Sleep in the same bed another night and get bit again? I don't think so.

Then I called Sentry and had a call back from Rudy in 5 minutes. He came by an hour later. He decided it was just one bug - no spray - just wash or dry all the bed clothes and all the suitcases and clothes from our trip. He explained it all to my wife and answered all her questions and was very knowledgeable. This was in 2013 - I don't remember the charge but it was in the $100 range. Since then, Sentry has done multiple jobs for us at our home and at a 60 year old rental I own, including replacing a patio cover infested with dry rot. Every job has been superb, promptly attended to and clearly communicated. In any instance where there have been other estimates, their costs have been much less.
Most recently, there were bugs at my rental property. The property management company had been using Terminex - someone came out, but didn't know what the bug was so had to consult their entomologist and get back to us. $299 to spray or $149 if we sign up for every 3 months. I told my property manager that I use Sentry - they came out, knew immediately what the bug was without consulting anyone, priced it at $160 and sprayed it that day. And they pointed out the bugs were coming from a wet area under the house where the drain was leaking. If it wasn't fixed, the bugs would keep coming, something Terminex failed to notice.