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Hearts Pest Management

Certified Green Pest Control

Ramona, CA

4.8 · 127 reviews
4.8 · 127 reviews
Brian Hess
El Cajon, CA
We have been hesitant to write a review because we aren't trying to be bad patrons. We have enjoyed your service, but the new technician assigned to our home is doing the job with less care, attention to detail, and professionalism that our first technician (Luis) was. He does a mediocre job and does not ask us each visit if there are any areas that need specific attention (like Luis did). His method is somewhat sloppy (when spraying, he does not seem to spray in the areas that Luis did where the pests/insects tend to live. For instance the garage door to the home, we need the slab and corner sprayed and this past time Carlos sprayed where the door mat goes (instead of where the spiders are in the corner). Carlos also talks on the phone almost every time he is here, which would be fine if it was urgent, but the few times I have heard words they have been chit-chat. Again, this would not be an issue if he was doing his job well. We just wanted to write this because Luis was amazing, he was professional and did a great job! We intend for this review to remain anonymous and is used to improve the work being performed. Thank you.
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