The local Terminix office claims that a voicemail was left on our phone prior to the technician's arrival. No retrievable voicemail was recorded at our phone number of record at the time. You should therefore understand why we were obviously distressed to find that an unidentifed person was at our house and video recorded on the property without our prior approval or knowledge. Your automated system for leaving a voicemail logged that it left a message which it did not. Our voicemail is set up to eliminate robocalls and your automated system does not know how to document that a valid voicemail was or was not delivered under these conditions. I suggest that your IT department update its system to deliver and accurately document voicemail contacts accurately.