The only issue with the technician, was that he seemed to ask me about what kind of service and treatment I wanted. I told him that most recent service calls were done when no one was home, so I suggested that he may want to treat inside. He kept talking about well he normally has people only ask to treat outside. This is all after that I told him that I saw a Silverfish in the living room. But he was friendly, but I don't think that I would like to see him here at MY house again.