This was the first time I had used Colonial Pest Control. I contacted them via e-mail on Sunday evening regarding the pricing of removing a wasps nest, I had a response early Monday morning from Paul. I called and scheduled an appointment for Thursday at 3pm. Tim Chace was right on time and I must say he knows his bees. He was very upbeat and very informative throughout the removal of the nest. I would use this Company again if needed and recommend them to family and friends.