We were able to get an appointment quickly, which is good when there's a mouse problem! Tessie in the office was very helpful. Carlos came to my mother's house and was prompt and courteous. I had doubts that the service would help since we'd already placed traps. However, the poison boxes he put out did the trick. They were safe for the dog, who couldn't get to the pellets inside. Carlos also pointed out all the areas where the mice could be getting in. Thankfully, even with the cold weather, we haven't seen more mice.