I purchased a service on Angie's list and ended up having to have something else. I got so lucky that the day I tried to cancel that Jacob showed up. We found we had bedbugs (UGH!!) and he took a few minutes to come into the room and semi-inspect it. He took time to show me what was still there and explained what HE would do if he was in my shoes. I got the dogs to come in...they found live ones still in the one room...and in 3 days Triangle came in and heated the room to get rid of them. They were great with explaining what was going on. My only negative was that I wanted the dog/bug finder handler to show me what he found in the room and he didn't. The only reason I wanted him to do that was in case I ever saw it again I would know. (God forbid I EVER see those things again!!!) I was so impressed with the quick response to my problem....I couldn't have lived more than 3 days. I also like that they don't treat the whole house...just the affected area. Now I get to use the treatment I actually paid for....they just called me yesterday (a Saturday!) to schedule it. For some reason, this business is able to work with me....I love that! I highly recommend. (They guarantee everything...from the dogs' findings to the heat treatment. I feel confident)