The technician that applied the service service was EXCELLENT. He was prompt, explained thoroughly what he intended to do, and afterwards gave me a verbal report. He even had to reload the chemicals twice, to ensure a proper coat was applied.
His action is in deep contrast to my initial technician who failed to arrive within the 4 hour window, and only contacted me 10 minutes before his scheduled time was to expire. He couldn’t tell me when he would arrive because he had one more stop before mine. I was annoyed because he failed to call, and this was the exact reason I switched from TruGreen. The Viking salesman assured me their technicians would be different.
Business Owner's Reply · 5 years ago (Jul 11, 2019)
Thank you, James, we appreciate your feedback. We are happy to hear that your service went well with our second technician. We apologize for the communication error that happen with the first technician that was scheduled to do your service, this is not the norm for Viking. If you have any further comments or concerns please reach out to us at reviews@vikingpest.com.
