I'm very impressed with Terminex and it's employees. The man that came to spray my home, explained everything that was going to happen that day & in the following couple of weeks. Even though it wasn't to his benefit, he told me the bugs would get worse because of where he was putting the chemicals. However, he assured me that he would come back every two weeks until he got rid of the bugs. I was and am optimistic & I look forward to having Terminex come as promised and I'm looking forward to the day when the bugs are completely gone.