I was delighted to get a very prompt response when I first went on the website. Within minutes someone was able to chat with me, get the information about the problem and my location and arrange for a call to schedule the appointment. The call came within a very short period of time and I was able to get an appointment scheduled promptly. The technician who came was courteous and thorough. I felt like he was well trained and knowledgeable and able to deal with the problem.