I called for someone to come out to my home because I found out when I came home from an evening meeting that there were ants are over my kitchen wall. I was shock and they got someone to come out. Will they came out and not an ant to be seen. They understood. It was the weather etc. and how they were getting in. The person who I talked to was so understanding and they person who came out was also. This meant a lot to me. Yes I was very happy that people I had contact with care and understood that meant a lot to me.