ON JULY 11, 2 WEEKS AGO, I ASKED YOUR FIRM TO MAIL TO ME: SOME BROCHURES; MY CONTRACT, FOR $610,
AND A COPY OF THE SERVICE ORDER FROM JULY 12, 2019. TWO (2) WEEKS HAVE GONE BY, AND DESPITE 10
PHONW CALLS TO YOUR COMPANY ABOUT THIS CARELESSNESS, THE MATERIAL STILL HASN'T COME. YOUR REP SHOULD HAVE PERSONALLY MAILED THE INFORMATION TO ME, INSTEAD OF BLAMING "OTHER PEOPLE" THAT HE ASKED TO SEND ME THE INFO. WHEN YOU BLAME OTHER PEOPLE FOR A FAILURE OF ACTION -- YOU BLAME YOURSELF.
A NUMBER OF PEOPLE HAVE ASKED ME FOR THE BROCHURE, IN CASE THEY WERE INTERESTED IN ONE OF THE MCHALE PLANS. BUT YOU NEVER SENT WHAT WAS PROMISED: THE CARETAKER IS INTERESTED; I NEED THE MATERIAL
BOTH WHERE I LIVE AND WHERE THE COTTAGE IS (40 MILES AWAY); AND OTHER PEOPLE AT WOODLANDS ASKED ME
ABOUT THE MCHALE SERVICE. YOUR TECH DID COME THE NEXT DAY-BUT I WAS NOT THERE, AND WILL NOT BE THERE
FOR MANY WEEKS. SO I ASKED YOU TO MAIL ME THE MATERIAL. TWO WEEKS HAVE GONE BY, AND WE HAVE RECEIVED NOTHING. YOU SHOULD HAVE FEDEXED THE INFO TO ME IMMEDIATELY - BUT YOU HAVEN'T. THERE IS NO
EXCUSE FOR THIS.