The one thing that I REALLY don't appreciate about Home Paramount is the scheduling. I receive an automatic call from an unknown number (which I usually don't answer) with a quick robotic message on my voicemail giving me a prescribed time for service. 9/10 times the scheduled times don't work for our schedule, and the team just does external service. Occasionally, when I have time, I do call the 800 # to reschedule, but this is extra steps. Why can't HP leave a text or even have a # to press with the call to either confirm or reschedule (similar to any doctor appointments). It becomes a source of contention every quarter when I get this message.
No problem with the actual service or the employees. Just need to change the scheduling service.