Hydro Clean was on our insurance company's approved list of contractors. In the very beginning, everything went smoothly. The person assigned to work with us, Stephen, was quick to respond to emails and phone calls. He lined up all the necessary sub contractors to get various jobs done. Once we got to repairing our floors, things spiraled downward. The subcontractor was given one set of instructions despite the work estimate outlining something very different. At one point I was in a screaming match with the flooring subcontractor who insisted I was in the wrong. Our damage occurred in July and the work was not completed until November. Our final project was drawn out because Stephen had "the guy" to paint our cabinets. It should have come as no surprise that when he did show up (after a month of waiting for him to become available) he had no idea about the size of the job. What he thought would take a day, took his team 3 days to complete. Not to mention, the paint job is sub-par and is already flaking in multiple locations 2 months later. At the end of it all, we were shortchanged $90 in a final payout that took place in January. I called and spoke to Stephen that night once we realized the mistake and was assured that the check would be in the mail tomorrow. It is now February, and we still do not have a check despite being told it would be mailed every single time I have managed to get a reply. Last week I called the office directly, and the office manager told me that Stephen was out of the office and there was absolutely no one else who could write this check for me. This was one week after I had spoken to Stephen who told me the check would be in the mail. What kind of business is this? The process has been a nightmare in large part to the mismanagement of the job by Stephen and the poor handling of this final pay out of money that is due to us. I would not recommend Hydro Clean to anyone.