I was told that my treatment would be between 8 and 10. I told them I had to go out and would want to be first on the list. They assured me that we would be 1st. and the tech would be here by 8 - 8:30 at the latest. They never arrived until after 9 and told me they had two jobs in another town before they would be to us. As it was, I never received my treatment until late Wednesday AM. The tech was apologetic, but that did not make it right.