On behalf of B&B Exterminating, I would like to offer my sincere apologizes for any inconvenience and misunderstanding you may have encountered with our service representative. Your rental home in Orange Park, Florida has had the Annual Subterranean Termite warranty renewal and Annual Pest Control services done each year starting in 2013. At time of scheduling this year, our service representative was under the impression you were wanting both services completed again this year (per her conversation with the tenant of your home) and due to your service history, understood they are two different services, covering different pests and come with different warranties. We have noted on your account to specify which services we are renewing and scheduling for going forward. I hope this will eliminate any confusion in the future. Again, please accept my sincere apologies. We appreciate your business and look forward to servicing your home again in the future.