Active Pest Control

I have used Active for years and loved the company. This was by far the best pest control service that I have ever used. Tim was amazing. A few months back, I noticed an unauthorized charge to my account for $120. I called and emailed to complain, so they refunded me my money. Just recently, I went on the portal to pay my bill. Guess what, they claim they never received my payment. Also, the agent that I spoke with said I had a certain balance owing, that was not showing on the portal. I am waiting to hear back from a Regional Manager named Mary Weldon on what happened to the money I paid through the portal. There is definitely some sort of miss between the offices and the portal. Unfortunately, I decided to cancel my service with this company because my trust has been broken several times.

Also, from the look of it, I'm not the only customer that has experienced unauthorized charges. This is absolutely not okay!

Not too pleased with this service. Technician spends less than 5 minutes treating my home, continues to come and do treatments when it is raining (what's the point since it is washing away) and when we inquired about the termite traps it was reported that treatment was provided, yet, we are still uncovering traps deep in the ground. Have had to call them back because there was still an infestation of ants. Will not be renewing our contract.

Excellent and thorough! They are always super responsive.

Excellent/Outstanding Customer Service.

We are happy with your service.

I just started services with Active and so far...thumbs up.

I am a new customer with Active Pest Control. Pests appear to be under control so far and no major issues to report. Glad I made the switch.

I unlocked my gate so the tech could do my back yard and he spent an additional 15 min making sure all areas of concern were covered….

I am frustrated because I am still seeing more roaches than before my treatment.

I appreciate the excellent service, that pests are kept away from the home and that spraying for mosquitoes is included. The Active Pest control signs in the yard are very helpful as we have pet owners all around us.

I’ve only been with the company for a month now but I’m not confident that I made right choice. After the first visit we saw insects in our home and asked if they could treat the inside again on the second visit. The individual that came out didn’t put on a mask when he entered our home. I work from home and was rushing to get back to my meeting. My daughter pointed it out but by then it was too late.
It is upsetting that the company employees shows disrespect or the lack of concern about their customers health. I hired them to kill the pest in my home; I don’t want them to put my family at risk or worse by not wearing a mask.

I have not seen anyone to service my home as of late and the mosquito protection I’m paying for is non existent. I’m bitten whenever ever I go outdoors.

very friendly staff.

Thank you for caring😊.

None.

Professional Service. Prompt. Very satisfied.

Love their service.

Please stop leaving a sign in our front yard after every treatment. Thank you.

The service has been great and they seem to do as much as possible to satisfy their customers.

Active Pest Control has been coming to my house to get rid of the enemy for years and they have done an outstanding job !

We have a problem. My wife cancelled the service as that we are moving.. and now I have a bill that you came out again, after we canceled.

Please to say that a courtesy treatment after pesky unwanted creeters were seen in the house was not problem.

Excellent.

I love Active, I’ve been a customer for 6 years and they have always been very friendly and punctual! They always get the job done!

I’m not really happy about having my service done it is raining. I understand that it must get done so you won’t get behind, but it is a waste of your time and my money and my home is not properly protected .

Good service.

Very professional and asked appropriate questions to know how to treat.

Yes, I am very please with Active Pest I have been with you for a few years and have no complaints. If I see a problem you send someone right to fix it. So THANK YOU
Big plus all your employees have been the nicest people to work with.

So far so good!

Excellent service.

So happy!!! Sitting in my yard, no bugs no squeeters 👏🏻👏🏻👏🏻👏🏻.

Awesome provider! Only took about 15 minutes and I haven't been feasted upon since! Thanks Active; you gave me back my yard! 😁.

perfect.

SO far so good, but would like to see grass a little greener at this time based on when we started.

Great service.

Always prompt and arrive on time for schedule appointments. Always acknowledge when they are on the premises as often they do not need to come inside. Service with a smile!

I have been a customer for 2 years. First with termite protection, and now I have signed up for pest control. Everyone that I have met, or talked to on the phone have been friendly, courteous, and knowledgeable. I will recommend to my friends.

Excellent and helpful for troubleshooting.

We are extremely happy with Active Pest Control and are so glad we switched after using someone else for 25 years. You guys came out and did exactly what was needed to be done during a repair and replacing of siding to our home. Then came out the next day to inspect and went thru what your service would be like. We had our 1st treatment today at 8am and the termite treatment is later today. Thank you to Jeremy, Bill and Tim for exceptional service.

We are very happy with Active Pest Control's service. Have not seen bugs or insects since you have started handling our home. We plan to continue your service into 2021 because of the efficient and professional (yet very friendly) service. Glad to have you guys on board!!!!!