Active Pest Control

Active Pest Control

Active Pest Control

Pest Control

McDonough, GA

4.7 · 1132 reviews
4.7 · 1132 reviews

About Active Pest Control

Location

McDonough, GA

Services

Pest Control
Additional Services: Ant Control · Bed Bug Control · Bee & Wasp Control · Bird Control · Carpenter Ant Control · Mosquito Control · Moth Control · Rat Control · Roach Control · Rodent Control · Stink Bug Control · Termite Control · Termite Inspection

Products

Active Bait Station

Business Hours

Mon-Fri: 8am-7pm; Sat: 8am-2pm; Sun: Closed

Payment Options

Visa, Mastercard, American Express, Discover, Cash, Check

Years in Business

35

Business Qualifications

GPCA, NPMA

1132 Reviews for
Active Pest Control

What people say about Active Pest Control
Professional · 226
Friendly · 107
Great Service · 85
Courteous · 81
Knowledgeable · 81
· Show All
4.7 star average rating (1132 reviews)

Reviews you can trust. All reviews from real customers.
Businesses cannot pay to alter or remove their reviews on ContactUs.
Hampton, GA
Too expensive. Don’t even come in the house. Send multiple bills hoping for double payment.
Ellenwood, GA
Great customer service!!! Jeremy is friendly reliable and efficient!! Always attentive.
After many resolution attempts spanning over one full year, it has become clear Active Pest Control is not holding up their end of contractual services with no intentions to do so. Those attempts include: Multiple weekly phone calls that were transferred up the Active Pest leadership chain, many of which were never returned resulting in several lost working hours on my part, as well as, unsuccessful yard and home pest re-treats.
The entire "treatment" time up to this point has been a frustrating process as the technicians will "treat" my yard in under 20 minutes with minimal to no pest control success (one acre property and two story home ~4,000 SF). However, if I call for a re-treat or if a manager comes to treat my yard after complaints, it takes 40 minutes to 1 hour to properly treat - still does not prevent mosquitoes, though.
Based on their explanation, techs are given a total of 20 minutes at each property, thereby admitting they do not properly allow time at each property. In addition, the contract is based on 1 acre of treatment, which they will not fully treat because part of our property is on a water source. Active claims land near the water cannot be treated, however, they refuse to down-charge for the quarter to half acre of land they are actually treating.
I attempted to cancel in November 2019 and was provided with a "Remainder of Contract Invoice" for $450 (6 months left of contract @ $75 per month) - see attachment. I was told if I canceled in April 2020 then the balance would be $0 but I had to call in April and could not pre-cancel several months out.
Today (4/13/2020) when I called to cancel, I was told that it is now an $1,800 cancellation charge for an additional two years and they can't explain the prior invoice.
When I asked for a mutual release of the contract they only consider the contract to be a one way affair thereby not holding up their end of service however holding the customer (me) accountable for payment even if the servi.
They do not hold up their end of the contracts. They are not consistent with their service offerings and you need to watch them each time they come out or they take shortcuts in order to meet their maximum 20 minute allotted time; however, when a manager performs the service it takes them around 40 minutes. If you ask about the variance in time, they simply state the techs are only provided 20 minutes..... Essentially even though it takes them a proper 40 minutes to services my property they only allow the techs to perform 50% of the job and charge you 100% of the fee. If you cancel the contract for their nonperformance then they still try and charge you for the balance. I would strongly urge you not utilize their services and look elsewhere for your pest control needs. They are incredibly frustrating to deal with and simple do not appear to care about the customers frustrations/needs.
They do not hold up their end of the contracts. They are not consistent with their service offerings and you need to watch them each time they come out or they take shortcuts in order to meet their maximum 20 minute allotted time; however, when a manager performs the service it takes them around 40 minutes. If you ask about the variance in time, they simply state the techs are only provided 20 minutes..... Essentially even though it takes them a proper 40 minutes to services my property they only allow the techs to perform 50% of the job and charge you 100% of the fee. If you cancel the contract for their nonperformance then they still try and charge you for the balance. I would strongly urge you not utilize their services and look elsewhere for your pest control needs. They are incredibly frustrating to deal with and simple do not appear to care about the customers frustrations/needs.
They do not hold up their end of the contracts. They are not consistent with their service offerings and you need to watch them each time they come out or they take shortcuts in order to meet their maximum 20 minute allotted time; however, when a manager performs the service it takes them around 40 minutes. If you ask about the variance in time, they simply state the techs are only provided 20 minutes..... Essentially even though it takes them a proper 40 minutes to services my property they only allow the techs to perform 50% of the job and charge you 100% of the fee. If you cancel the contract for their nonperformance then they still try and charge you for the balance. I would strongly urge you not utilize their services and look elsewhere for your pest control needs. They are incredibly frustrating to deal with and simple do not appear to care about the customers frustrations/needs.
They do not hold up their end of the contracts. They are not consistent with their service offerings and you need to watch them each time they come out or they take shortcuts in order to meet their maximum 20 minute allotted time; however, when a manager performs the service it takes them around 40 minutes. If you ask about the variance in time, they simply state the techs are only provided 20 minutes..... Essentially even though it takes them a proper 40 minutes to services my property they only allow the techs to perform 50% of the job and charge you 100% of the fee. If you cancel the contract for their nonperformance then they still try and charge you for the balance. I would strongly urge you not utilize their services and look elsewhere for your pest control needs. They are incredibly frustrating to deal with and simple do not appear to care about the customers frustrations/needs.
They do not hold up their end of the contracts. They are not consistent with their service offerings and you need to watch them each time they come out or they take shortcuts in order to meet their maximum 20 minute allotted time; however, when a manager performs the service it takes them around 40 minutes. If you ask about the variance in time, they simply state the techs are only provided 20 minutes..... Essentially even though it takes them a proper 40 minutes to services my property they only allow the techs to perform 50% of the job and charge you 100% of the fee. If you cancel the contract for their nonperformance then they still try and charge you for the balance. I would strongly urge you not utilize their services and look elsewhere for your pest control needs. They are incredibly frustrating to deal with and simple do not appear to care about the customers frustrations/needs.
They do not hold up their end of the contracts. They are not consistent with their service offerings and you need to watch them each time they come out or they take shortcuts in order to meet their maximum 20 minute allotted time; however, when a manager performs the service it takes them around 40 minutes. If you ask about the variance in time, they simply state the techs are only provided 20 minutes..... Essentially even though it takes them a proper 40 minutes to services my property they only allow the techs to perform 50% of the job and charge you 100% of the fee. If you cancel the contract for their nonperformance then they still try and charge you for the balance. I would strongly urge you not utilize their services and look elsewhere for your pest control needs. They are incredibly frustrating to deal with and simple do not appear to care about the customers frustrations/needs.
They do not hold up their end of the contracts. They are not consistent with their service offerings and you need to watch them each time they come out or they take shortcuts in order to meet their maximum 20 minute allotted time; however, when a manager performs the service it takes them around 40 minutes. If you ask about the variance in time, they simply state the techs are only provided 20 minutes..... Essentially even though it takes them a proper 40 minutes to services my property they only allow the techs to perform 50% of the job and charge you 100% of the fee. If you cancel the contract for their nonperformance then they still try and charge you for the balance. I would strongly urge you not utilize their services and look elsewhere for your pest control needs. They are incredibly frustrating to deal with and simple do not appear to care about the customers frustrations/needs.
They do not hold up their end of the contracts. They are not consistent with their service offerings and you need to watch them each time they come out or they take shortcuts in order to meet their maximum 20 minute allotted time; however, when a manager performs the service it takes them around 40 minutes. If you ask about the variance in time, they simply state the techs are only provided 20 minutes..... Essentially even though it takes them a proper 40 minutes to services my property they only allow the techs to perform 50% of the job and charge you 100% of the fee. If you cancel the contract for their nonperformance then they still try and charge you for the balance. I would strongly urge you not utilize their services and look elsewhere for your pest control needs. They are incredibly frustrating to deal with and simple do not appear to care about the customers frustrations/needs.
They do not hold up their end of the contracts. They are not consistent with their service offerings and you need to watch them each time they come out or they take shortcuts in order to meet their maximum 20 minute allotted time; however, when a manager performs the service it takes them around 40 minutes. If you ask about the variance in time, they simply state the techs are only provided 20 minutes..... Essentially even though it takes them a proper 40 minutes to services my property they only allow the techs to perform 50% of the job and charge you 100% of the fee. If you cancel the contract for their nonperformance then they still try and charge you for the balance. I would strongly urge you not utilize their services and look elsewhere for your pest control needs. They are incredibly frustrating to deal with and simple do not appear to care about the customers frustrations/needs.
Jonesboro, GA
They do not hold up their end of the contracts. They are not consistent with their service offerings and you need to watch them each time they come out or they take shortcuts in order to meet their maximum 20 minute allotted time; however, when a manager performs the service it takes them around 40 minutes. If you ask about the variance in time, they simply state the techs are only provided 20 minutes..... Essentially even though it takes them a proper 40 minutes to services my property they only allow the techs to perform 50% of the job and charge you 100% of the fee. If you cancel the contract for their nonperformance then they still try and charge you for the balance. I would strongly urge you not utilize their services and look elsewhere for your pest control needs. They are incredibly frustrating to deal with and simple do not appear to care about the customers frustrations/needs.
Hampton, GA
Your technician was very accommodating.
Mcdonough, GA
We Saw an immediate difference, I recommended trying Active if you’re thinking about hiring an exterminator.
Ellenwood, GA
Active Pest Control came out and provided great consultation and first-class service. The results were immediate and I have already referred them to two people! Thank you so much!
Mcdonough, GA
good.
Locust Grove, GA
Very reliable.
Monticello, GA
Great service.
Hampton, GA
I am very pleased with Active's service. Every time I call they are right there to treat the problem.
Mcdonough, GA
The techs continue to be courteous!
Mcdonough, GA
This is one of my preferred vendors at home and at work. Always epitomize professionalism.
Rex, GA
I am very pleased with the service I receive from Active Pest Control. I really appreciate that they call you every month to let you know the day they are expected to come out and treat. If this is not good for you they will treat when it is convenient for you. I really like this. Since my house has been treated I have found no pest in my home. I highly recomend.
Hampton, GA
The employee at Active was very professional and knowledgeable in his profession preventing termites infestation.
Stockbridge, GA
I called and they came out the next day. The tech was professional and had great customer service.
Jackson, GA
I’m happy because all of the people that I have had contact with have been professional but still down to earth.
Jackson, GA
Very thorough, efficient, and courteous. What I like best is they sweep away all the spiders along with their webs all around our house and garage!
Stockbridge, GA
Active Pest has been very attentive to our needs: responded quickly to wasp invasion, called to confirm access before every appointment, understanding when conflicts in scheduling arose. They have kept our termites at bay. They have eliminated mosquitos from our immediate property. Very pleased. Thank you.
Hampton, GA
Joel was Great!!
McDonough, GA
There were a few things that I called about, but they got resolved.
Stockbridge, GA
So far I have been very pleased and comfortable with your service and your representatives ……….
McDonough, GA
Great service!!
Jackson, GA
When they come out they look all over the inside and out have treated items and have got the issues that we had is totally gone.
Mcdonough, GA
They did an excellent job; looking forward to a long term relationship.
Mcdonough, GA
Great customer service and very polite, professional staff.
Hampton, GA
Timely, professional and dedicated to meeting our needs.
Mcdonough, GA
I am very happy with my service.
Jackson, GA
I recently got my house serviced for all kinds of bugs mostly spiders and I'm happy to say I'm satisfied with my services.
Locust Grove, GA
Really great customer service and the gentleman that came out was therol. Only one visit so far so I’m waiting a few more times too see how active really works for us..
Locust Grove, GA
Excellent response to customer needs along with quality products.