Active Pest Control

Office staff was always helpful and friendly. However, we were not overly impressed with our technician that serviced our property. We have moved and elected not to use their service at our new location.

i am a brand new customer and i had a wonderful experience on the phone with Mrs. Ford.

Matt was very thorough with treatments and helped handle all pest control needs.

for the most part service was ok. Sometimes I feel like I did not get good service when the tech came out because he was in and out in less than 10 mins. Otherwise the service was ok.

Very flaccid service from the “water” they spray around your home as “pest control” to the cups of wood around your yard that they are collecting $300-$750 a year for!!! Very easy money..got to respect the hustle.

This has been my pest control company foe over 15 years. They are excellent and their staff are very professional and responsive. Kevin out of the McDonough office is awesome!!

My experience with Active has been excellent.

Great service.

Great Service Indoors/Outdoors very thorough.

Outstanding.

The edges need a little more attention. Everything else was great.

Yes, I have been happy. Just moving out of state is all.

Too expensive. Don’t even come in the house. Send multiple bills hoping for double payment.

Great customer service!!! Jeremy is friendly reliable and efficient!! Always attentive.

After many resolution attempts spanning over one full year, it has become clear Active Pest Control is not holding up their end of contractual services with no intentions to do so. Those attempts include: Multiple weekly phone calls that were transferred up the Active Pest leadership chain, many of which were never returned resulting in several lost working hours on my part, as well as, unsuccessful yard and home pest re-treats.
The entire "treatment" time up to this point has been a frustrating process as the technicians will "treat" my yard in under 20 minutes with minimal to no pest control success (one acre property and two story home ~4,000 SF). However, if I call for a re-treat or if a manager comes to treat my yard after complaints, it takes 40 minutes to 1 hour to properly treat - still does not prevent mosquitoes, though.
Based on their explanation, techs are given a total of 20 minutes at each property, thereby admitting they do not properly allow time at each property. In addition, the contract is based on 1 acre of treatment, which they will not fully treat because part of our property is on a water source. Active claims land near the water cannot be treated, however, they refuse to down-charge for the quarter to half acre of land they are actually treating.
I attempted to cancel in November 2019 and was provided with a "Remainder of Contract Invoice" for $450 (6 months left of contract @ $75 per month) - see attachment. I was told if I canceled in April 2020 then the balance would be $0 but I had to call in April and could not pre-cancel several months out.
Today (4/13/2020) when I called to cancel, I was told that it is now an $1,800 cancellation charge for an additional two years and they can't explain the prior invoice.
When I asked for a mutual release of the contract they only consider the contract to be a one way affair thereby not holding up their end of service however holding the customer (me) accountable for payment even if the servi.

They do not hold up their end of the contracts. They are not consistent with their service offerings and you need to watch them each time they come out or they take shortcuts in order to meet their maximum 20 minute allotted time; however, when a manager performs the service it takes them around 40 minutes. If you ask about the variance in time, they simply state the techs are only provided 20 minutes..... Essentially even though it takes them a proper 40 minutes to services my property they only allow the techs to perform 50% of the job and charge you 100% of the fee. If you cancel the contract for their nonperformance then they still try and charge you for the balance. I would strongly urge you not utilize their services and look elsewhere for your pest control needs. They are incredibly frustrating to deal with and simple do not appear to care about the customers frustrations/needs.

They do not hold up their end of the contracts. They are not consistent with their service offerings and you need to watch them each time they come out or they take shortcuts in order to meet their maximum 20 minute allotted time; however, when a manager performs the service it takes them around 40 minutes. If you ask about the variance in time, they simply state the techs are only provided 20 minutes..... Essentially even though it takes them a proper 40 minutes to services my property they only allow the techs to perform 50% of the job and charge you 100% of the fee. If you cancel the contract for their nonperformance then they still try and charge you for the balance. I would strongly urge you not utilize their services and look elsewhere for your pest control needs. They are incredibly frustrating to deal with and simple do not appear to care about the customers frustrations/needs.

They do not hold up their end of the contracts. They are not consistent with their service offerings and you need to watch them each time they come out or they take shortcuts in order to meet their maximum 20 minute allotted time; however, when a manager performs the service it takes them around 40 minutes. If you ask about the variance in time, they simply state the techs are only provided 20 minutes..... Essentially even though it takes them a proper 40 minutes to services my property they only allow the techs to perform 50% of the job and charge you 100% of the fee. If you cancel the contract for their nonperformance then they still try and charge you for the balance. I would strongly urge you not utilize their services and look elsewhere for your pest control needs. They are incredibly frustrating to deal with and simple do not appear to care about the customers frustrations/needs.

They do not hold up their end of the contracts. They are not consistent with their service offerings and you need to watch them each time they come out or they take shortcuts in order to meet their maximum 20 minute allotted time; however, when a manager performs the service it takes them around 40 minutes. If you ask about the variance in time, they simply state the techs are only provided 20 minutes..... Essentially even though it takes them a proper 40 minutes to services my property they only allow the techs to perform 50% of the job and charge you 100% of the fee. If you cancel the contract for their nonperformance then they still try and charge you for the balance. I would strongly urge you not utilize their services and look elsewhere for your pest control needs. They are incredibly frustrating to deal with and simple do not appear to care about the customers frustrations/needs.

They do not hold up their end of the contracts. They are not consistent with their service offerings and you need to watch them each time they come out or they take shortcuts in order to meet their maximum 20 minute allotted time; however, when a manager performs the service it takes them around 40 minutes. If you ask about the variance in time, they simply state the techs are only provided 20 minutes..... Essentially even though it takes them a proper 40 minutes to services my property they only allow the techs to perform 50% of the job and charge you 100% of the fee. If you cancel the contract for their nonperformance then they still try and charge you for the balance. I would strongly urge you not utilize their services and look elsewhere for your pest control needs. They are incredibly frustrating to deal with and simple do not appear to care about the customers frustrations/needs.

They do not hold up their end of the contracts. They are not consistent with their service offerings and you need to watch them each time they come out or they take shortcuts in order to meet their maximum 20 minute allotted time; however, when a manager performs the service it takes them around 40 minutes. If you ask about the variance in time, they simply state the techs are only provided 20 minutes..... Essentially even though it takes them a proper 40 minutes to services my property they only allow the techs to perform 50% of the job and charge you 100% of the fee. If you cancel the contract for their nonperformance then they still try and charge you for the balance. I would strongly urge you not utilize their services and look elsewhere for your pest control needs. They are incredibly frustrating to deal with and simple do not appear to care about the customers frustrations/needs.

They do not hold up their end of the contracts. They are not consistent with their service offerings and you need to watch them each time they come out or they take shortcuts in order to meet their maximum 20 minute allotted time; however, when a manager performs the service it takes them around 40 minutes. If you ask about the variance in time, they simply state the techs are only provided 20 minutes..... Essentially even though it takes them a proper 40 minutes to services my property they only allow the techs to perform 50% of the job and charge you 100% of the fee. If you cancel the contract for their nonperformance then they still try and charge you for the balance. I would strongly urge you not utilize their services and look elsewhere for your pest control needs. They are incredibly frustrating to deal with and simple do not appear to care about the customers frustrations/needs.

They do not hold up their end of the contracts. They are not consistent with their service offerings and you need to watch them each time they come out or they take shortcuts in order to meet their maximum 20 minute allotted time; however, when a manager performs the service it takes them around 40 minutes. If you ask about the variance in time, they simply state the techs are only provided 20 minutes..... Essentially even though it takes them a proper 40 minutes to services my property they only allow the techs to perform 50% of the job and charge you 100% of the fee. If you cancel the contract for their nonperformance then they still try and charge you for the balance. I would strongly urge you not utilize their services and look elsewhere for your pest control needs. They are incredibly frustrating to deal with and simple do not appear to care about the customers frustrations/needs.

They do not hold up their end of the contracts. They are not consistent with their service offerings and you need to watch them each time they come out or they take shortcuts in order to meet their maximum 20 minute allotted time; however, when a manager performs the service it takes them around 40 minutes. If you ask about the variance in time, they simply state the techs are only provided 20 minutes..... Essentially even though it takes them a proper 40 minutes to services my property they only allow the techs to perform 50% of the job and charge you 100% of the fee. If you cancel the contract for their nonperformance then they still try and charge you for the balance. I would strongly urge you not utilize their services and look elsewhere for your pest control needs. They are incredibly frustrating to deal with and simple do not appear to care about the customers frustrations/needs.

They do not hold up their end of the contracts. They are not consistent with their service offerings and you need to watch them each time they come out or they take shortcuts in order to meet their maximum 20 minute allotted time; however, when a manager performs the service it takes them around 40 minutes. If you ask about the variance in time, they simply state the techs are only provided 20 minutes..... Essentially even though it takes them a proper 40 minutes to services my property they only allow the techs to perform 50% of the job and charge you 100% of the fee. If you cancel the contract for their nonperformance then they still try and charge you for the balance. I would strongly urge you not utilize their services and look elsewhere for your pest control needs. They are incredibly frustrating to deal with and simple do not appear to care about the customers frustrations/needs.

Your technician was very accommodating.

We Saw an immediate difference, I recommended trying Active if you’re thinking about hiring an exterminator.

Active Pest Control came out and provided great consultation and first-class service. The results were immediate and I have already referred them to two people! Thank you so much!

good.

Very reliable.

Great service.

I am very pleased with Active's service. Every time I call they are right there to treat the problem.

The techs continue to be courteous!

This is one of my preferred vendors at home and at work. Always epitomize professionalism.

I am very pleased with the service I receive from Active Pest Control. I really appreciate that they call you every month to let you know the day they are expected to come out and treat. If this is not good for you they will treat when it is convenient for you. I really like this. Since my house has been treated I have found no pest in my home. I highly recomend.

The employee at Active was very professional and knowledgeable in his profession preventing termites infestation.

I called and they came out the next day. The tech was professional and had great customer service.

Very thorough, efficient, and courteous. What I like best is they sweep away all the spiders along with their webs all around our house and garage!

Active Pest has been very attentive to our needs: responded quickly to wasp invasion, called to confirm access before every appointment, understanding when conflicts in scheduling arose. They have kept our termites at bay. They have eliminated mosquitos from our immediate property. Very pleased. Thank you.

Joel was Great!!