Bell Cow Hvac

Bell Cow Hvac

Bell Cow Hvac

Heating & Air

Richmond, VA

4.6 · 190 reviews
4.6 · 190 reviews

About Bell Cow Hvac

Location

Richmond, VA

Service

Heating & Air
Additional Services: Electrician

Business Hours

Open 24/7

Payment Options

Visa, Mastercard, Cash, Check, Financing Available

Years in Business

6

Business Qualifications

HVAC and Electrical Licenses

About This Business

Locally owned and operated, Bell Cow Heating and Cooling is your area’s leader in comfort, combining over 50 years of industry knowledge and exceptional customer service.

190 Reviews for
Bell Cow Hvac

What people say about Bell Cow Hvac
Knowledgeable · 37
Professional · 37
Experienced · 21
Friendly · 19
Courteous · 17
· Show All
4.6 star average rating (190 reviews)

Reviews you can trust. All reviews from real customers.
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Durham, NC
Great job!
Moseley, VA
Prompt service!
Durham, NC
The guy who installed my water heater was very courteous and explained everything in great detail and seemed genuinely concerned about making sure I knew everything I needed to know. He asked several times if I had any questions and wasn't just rushing to get the job done. Didn't leave a mess and was respectful of the property.
South Chesterfield, VA
This company was referred from my home warranty company Old Republic. I had a leak issue and old republic decided they would cover fixing that. A female by the name of Jakira calls goes over information with me and sends me a contract. The top of this form says this is what your home warranty will not cover and it’s says total due $1095.00 page 1 of 2 with a signature required on the 2nd page. 3rd page which isn’t number says total due at completion $4400.00 so I immediately call after seeing this startling amount especially being that I expected my warranty to cover it. I call and I get the same nice young lady and I let her know I received the email and have some questions about the numbers on this form. I specially ask word for word “Is the 1095 what I have to pay”? She replies yes then I proceed to ask what is the $4400 at the bottom is this what my warranty pays”? She replied yes. Ok so all I have to pay you all is 1095 correct? Again she replies yes. So we proceed to set up an appointment which was roughly 2-3 days later she also lets me know someone will stop by to get me to sign this paperwork prior to beginning....ok fine. So I share the information with my family and they recommend I call back to see about a matching unit to the one that’s outside she goes over this with me and lets me know it’s 7k to match what I have so I say “ no I’ll keep what I have because I’m sure my out of pocket cost of the 1095 will increase”. I say this to say I’ve spoken to this young lady multiple times at this point and there is clear misunderstanding seeing as I was told and assumed the $1095.00 was my ONLY out of pocket cost. So the young men arrive Wednesday 3/18/20 and do the work and I call the company and who do I get “Ms. Jakira” again and I let her know I’m calling to pay and provide my card information. She ask ok do you provide authorization for the $4400.00? $4400.00 at this point I’m confused and state isn’t that what the warranty is covering? She advises me that my warranty covered my issue which was the leak from my indoor unit and I requested a new outdoor unit and signed paperwork. Well to begin with why would anyone request to pay $4400 for something that your warranty covered for you ? If old republic paid you to fix the issue which didn’t include and entirely new outdoor unit what would be anyone’s reasoning for requesting that ? Unless you just had the extra $4400 laying around. I say this to say I was misinformed and misled and was not provided clear information when I called. Unfortunately I don’t have the $4400 to pay this company and could only pay the $1095 I assumed I would have to pay. I’m currently out of work at home with my children and family and because I couldn’t pay they also took the breaker to make sure I couldn’t use the unit . I have 6 individuals in my home and to keep them warm we had to purchase space heaters to keep the babies warm because I couldn’t use the unit. I cried all day I’m so upset that this happened and the manager didn’t offer any alternatives besides “You need to pay us”. We are a low income household and it would take me forever to save an extra $3300.00 PLEASE DONT USE THIS COMPANY and if so make sure they didn’t sell you something that you don’t need and then make it seem as if your warranty is covering it!!!!! Also if you are a woman please make sure your husband or another trusted male that’s knowledgeable about HVACs Is on the line with you so you understand and won’t be taken advantage of. Unfortunately I had no one :(.
Great service.....on time and very efficient. Damon was outstanding and the other two men were very proficient and did a great job. We are very pleased and we will recommend your firm to our friends. Clint and Kim Hodder.
Colonial Heights, VA
Dependable, treat your issues like it's one theirs.
North Dinwiddie, VA
Lousy service. In fact I received no service. Technician told me ‘I don’t do that kind of work’ and left. He arrived at 3:07pm and was gone by 3:24. Never use them again. American Home Shield sent them but later sent another company to solve my issue.
Chester, VA
Technician was very knowledgeable about our issue. He completed it and made sure all was working before he left.
Fayetteville, NC
Sorry that my 1st try did'nt come thu thumbs up 2 the technician for explaining the problem so this problem was easily solved and checking for allerg that can be blocked by changes that I can make in my home great job.
North Prince George, VA
Great experience and super nice and knowledgeable technician.
Virginia Beach, VA
Thank you so much for your speedy response to my furnace problem. Moreover, super thanks for sending Maurice my way. His knowledge and skills combined with his willingness to resolve my issue made first experience with Bell Cow a lasting one. Thanks again!
Sanford, NC
Excellent customer service starting with a prompt arrival. Throughout the service work was explained and the serviceman, Larry was courteous and respectful.
Ruther Glen, VA
Everything about my appointment for the central air was excellent the technician was very manageable helpful nice person to talk with did his job very well I have had no problems the central air unit is working fine I appreciate the young man that came I was comfortable with him being here and the job that he did and the time that he took to do the job was more than excellent thank you I appreciate the time he spent to solve my problem with my central air unit thank you once again.
Williamsburg, VA
The service technicians ( Kevin did diagnostic and Bubba completed repair) were great.The office had problems with the parts that were ordered from supplier which extended our units downtime to almost 3 weeks other than that the overall experience was not that bad.
Reedville, VA
Bell Cow staff was exceptional installing our HVAC system! Between Baba the workhorse, Kevin who patiently explained the technical aspect, and Ray, the all knowing and diplomatic gentleman, it was a pleasant experience throughout the process not to mention the two young technicians who worked in the attic offering to answer any questions we had. Thank you Bell Cow! You made our Christmas season a Cow Bell (I.e., ringing) of an experience.
Chester, VA
Technician buddy did a great job. Fast efficient and respectful. Thank you.
Powhatan, VA
Very fast and reliable.
Clayton, NC
We were very pleased with the service we received from Bell Cow. We have dealt with many vendors through
American Home Shield and Bell Cow was the best by far. Tyler, the technician represents your company well. He
is polite, friendly, respectful and knowledgeable. He answered all my questions and explained everything I needed to know. I also spoke with Brittany and Nina a couple of times and both were pleasant and helpful. WE also appreciate the response time for the initial contact and appointment as well as the quick timeframe for the completion of the job. We would certainly use Bell Cow again in the future and also recommend you to others
Thanks again for the pleasant experience.

Don and Joyce Gagnon.
Chester, VA
Technician Kevin was awesome. He came out diagnosed the problem and was the one to come back with the part needed to fix it. He was very personable. He explained everything as I asked questions. He is very knowledgeable. The company followed up the next day to be sure everything was going well with the unit. 5 ⭐️.
North Dinwiddie, VA
Satisfied with service so far. Need to have pump installed and working before I can give final comments.
Chester, VA
The tech Bubba that came out was very professional and friendly. He explained to me the ins and out of my heating system and even stayed to make sure everything was working properly. I am sure that is standard protocol but he went above and beyond to make sure I knew what to do to keep my system running efficiently in the future!!
Chester, VA
Service technician was exceptional! Very friendly and knowledgeable.
North Chesterfield, VA
Great customer service.
Colonial Heights, VA
Both Technicians were knowledgeable and friendly.
Petersburg, VA
They was very respectful and great at there job.
Midlothian, VA
Had a great experience. Kevin came out and fixed my furnace without trying to sell me a bunch of junk I didn’t need. Felt I could trust him.
Glen Allen, VA
The installer was great; very professional.
Hopewell, VA
Technician was very professional and helpful.
Our technician was knowledgeable and efficient. He diagnose our problem quickly, ordered the part and quickly replaced. Price was fair.
Hampton, VA
Technician was courteous, respectful and patient. We really appreciate the,service that was provided.
Moseley, VA
Great company, handle our issue quickly!
I am very pleased with your service as my heat pump appears to be working fine. I am disappointed with Lennox as my heap pump you repaired is only one year old. My Rheem which the lennox replaced was 24 years old. One could expect failure from one of that age but not a new one. It was very expensive for me but at least Bell Cow helped ease the pain with good service.
Clayton, NC
Tyler, Mick and Elysio were all great. The customer service was also excellent. We have found our HVAC company.
Moseley, VA
Great company. Very responsive.
Richmond, VA
Very Please.
I was very happy with yourservice. I would have liked help with notifying Duke Energy esp since my computer crashed. Also, a week later the toilets backed up and sewage leaked into both the tub and the other shower stall. This never happened with the older system. L TAYLOR.
Technician was very professional and polite, though I do not know the HVAC field , he seamed to know it very well. Very happy with Bell Cow’ s service.
Richmond, VA
So incredibly thankful for your professionalism and commitment to get the job done. We had experienced 7 months of runaround from 6 other companies before you came in and solved the issues in one day. Thank you! Thank you! Thank you!
Through and professional just waiting on my quotation.
Very happy with the service and technician.